“We succeed or fail one conversation at a time.”
Hard conversations are never easy. Regardless of how “right” they may be, it doesn’t make it any easier on the person giving it, or the person receiving it. It can be one of the most difficult parts of an administrators job, and can easily turn into a disaster. When problems arise, in the worst companies people will withdraw into silence. In the best companies, people will hold a crucial confrontation, face to face and in the moment. And they’ll hold it well.
Dialogue example – Steps to Mastering a Crucial Conversation
Before embarking on a critical, or crucial, conversation…ask yourself these three questions:
- How important is it for the students or staff that I bring this up? Is it a “me” thing or is it an”impacting student success” thing?
- Is what is going on in the classroom unsafe or damaging to students or staff?
- What would happen if I didn’t have the conversation?
Other tips to keep in mind:
- Have a plan. Who will be involved in the conversation? Where will it take place? When will it happen? Will it be documented?
- What should your role be? Remember to listen to all parties involved. Be genuine in your efforts to resolve the issue at hand. Find a solution that fits. Beware of hidden agendas.
- You are the LEADER. It all begins and ends with you. The tone, intent, and follow through are all going to depend on how you handle the situation.
There will be a google hangout this week on “Critical Conversations”, stay tuned! (I will update this post when time and guests are decided!)
For your prompt for this week, blog about how you handle crucial conversations and at what point you step in to have them. What advice would you give to a new administrator in having to have a crucial, or fierce, conversation?
Have a great week, and where ever you are, stay warm!
Resources used and for more information:
Crucial Conversations: Tools for talking when stakes are high Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior
Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, Al Switzler
Fierce Conversations: Achieving Success at Work and in Life, One Conversation at a Time
Critical Conversations for Dummies
Dr. Christina Schlachter